Transparency International Kenya

Police Service Satisfaction Survey And Needs Analysis Report,2016
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Police Service Satisfaction Survey And Needs Analysis Report,2016

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Police Service Satisfaction Survey And Needs Analysis Report,2016

The clamor for police reforms in Kenya reached its peak following the 2007/2008 post-election
violence. The police were condemned for committing gross human rights violations following
their actions and omissions during the period. The violence was quelled through the signing of
a national peace accord which led to a power sharing deal brokered through the Kenya National
Dialogue and Reconciliation process. This process included Police reforms as one of the action
points. This was reinforced by recommendations made by the Commission on Inquiry into Post-
Election Violence which led to the formation of a National Task Force on Police Reforms in 2009
with the mandate to make proposals for police reforms in the country.1 The proposed reforms
were later strengthened by the promulgation of the Constitution of Kenya 2010.

The report is a compilation of feedback received from citizens in Nairobi and Kisumu counties
with regard to their levels of satisfaction with the services that are rendered by police stations,
police posts and patrol bases within their neighborhoods. The survey also provides information
on the needs of police officers and police stations versus the resources that are allocated to
enable them deliver on their mandate. Additionally, it provides an insight into the working
conditions of officers and their level of satisfaction with their jobs.

Police Report Survey 2016